FAQ FREQUENTLY ASKED QUESTIONS
Shipping & Returns
We deliver to the following countries: Belgium, Luxembourg, the Netherlands, Austria, Poland, the Czech Republic, Croatia, Finland, France, Monaco, Slovakia, Slovenia, Sweden, Bulgaria, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Romania and Spain.
Shipping within France, Luxembourg, Denmark and Monaco costs €6.90. Bulgaria, Croatia, Czech Republic, Finland, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania. Poland, Portugal, Romania, Slovakia, Slovenia, spain, Sweden and United Kingdom amounts to €9.90.
Free shipping on orders over €300.
Yes. You can return ordered items to us within 2 weeks.
Yes, returns must be paid for by the customer.
Please send your return to:
You have the option to exchange the items in your order for another size. Once your return has been received, you will be notified by email whether the desired article is available in your size and if the exchange is possible. If you have questions about your exchange, please contact our Service Centre at email@example.com or call 0800-522 3510.
You will receive a shipping confirmation as soon as your package leaves our warehouse. The shipping confirmation has a tracking number, which you can use to track the shipment.
We ship orders using DHL Express.
Yes. During the purchase process, you have the option of entering a different shipping address.
We accept the following payment methods:
There is an option to enter your voucher code as part of the payment process.
As soon as the return is accepted, the purchase price will be credited to the payment method you used to pay for your order.
We try to restock and ship the article as soon as possible.
Yes. If you have a customer account, you can look up the current status of your order. You'll receive a tracking number with your shipping confirmation that you can use to trace the shipment.
Under 'my account' you have the option to click 'forgot password'. Once you have entered your email address, you will receive an email with instructions on how to reset your password.